Gain Professional Insight Into A Retirement Home’s Operations

Senior living communities are complex, often mysterious, and can differ wildly between properties in the same town.

We give you the answers you’re looking for by helping you cut through the fog by providing real answers.

We give you a “behind the scenes – unbiased snapshot” – of what happens in a retirement community, when you’re not around.

To uncover a retirement home’s true identity, book a complimentary call to discuss our mystery shop services below.

Our unique Risk & Culture Mystery Shops will answer all of your questions about a property, it’s leadership, it’s level of hospitality, and it’s safety.

We have decades of experience leading thousands of team members in all types of communities – from rural & purely Independent Living communities, to urban centers with a full continuum of Care.

We protect all your information – the process is completely confidential.

For Families

Take Away The Mystery.
Expert Advice. Choose The Best Retirement Home Possible. For You. For Your Family.

  • We start with a complimentary call to answer your questions and help you figure out your next steps.
  • You share your families’ needs so we can personalize the mystery shop to your liking.
  • We review the properties chosen with our Family Risk and Culture Shop. This can be done remotely or in person, anywhere in Canada or the US.
  • We tour with the Sales Advisor & interview Executive Director.
  • We prepare and provide a detailed 21 page report on our findings for each property.
  • We hold your information confidential. No annoying sales calls.
  • We send you the report with notes of interest and jump on a call to review if requested. We will set up your own tour of your chosen property.
  • Cost is $595 for remote mystery shops. Each additional property is $400.
  • Cost is $1295 plus travel expenses for in person shops. These reports also include photos of the property and interior. Each additional property is $500 on the same trip.
  • You also receive our 95 page “Ultimate Guide To Choosing The Best Retirement Home” for all in person tours.

For Senior Living Operators

Uncovering Risk. Understanding Residence Culture. Your Property vs. The Competition. Acquisition Analysis.

  • We start with a complimentary discovery call to understand your objectives and tailor the shop.
  • Retirement Home Insider evaluates each property with our unique Operator Risk & Culture mystery shop.
  • Tours are conducted in person, with curated prospect profiles.
  • We tour the residence with the Sales Advisor & interview the Executive Director. We speak to as many team members as possible.
  • We also talk with a couple of residents during the tour with specific open ended questions.
  • We prepare comprehensive reports for each property with photos of the property, common areas, model suites, etc. We note property/team areas of strength and concern.
  • The report is sent to you and together we review on a call.
  • All Risk & Culture Mystery shops are held in the strictest of confidence.
  • Cost is $1295 plus travel expenses. Each additional property is $500 on the same trip.
  • Volume discounts for 5 or more properties available upon request.
  • Below is the Table of Contents for the report.
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